QNB Virtual Customer Service
Experience the future of banking with QNB Virtual Customer Service. The innovative service is designed to enhance customer satisfaction by providing remote financial advisory through chat, audio, and video calls where you can manage most of your banking needs without visiting a branch. Whether you need assistance with loan requests, above limit transfers, investments, or deposits, our Customer Care is here to help through Virtual Customer Service under “Profile/Customer Service/Virtual Customer Service” menu.
This service is available through QNB Mobile Banking and Internet Banking in addition to the Video Teller service in QNB ITMs Self-service Machines.
Key benefits
- Remote financial advisory: get expert advice from the comfort of your home through chat, audio, or video calls to conduct most of your banking needs without the need to visit a branch.
- Secure and convenient: enjoy peace of mind with a secure service that supports file uploads and integrates with digital signature providers.
- Comprehensive support: Virtual Customer Service can cater to a wide range of requests, including:
- Loan requests (Car, Personal, Mortgage, and Credit Card)
- Above limit transfers
- Investments
- Deposits